Welcome to Posh News!

Just after our leadership call last night, I started work on a payment issue we were having yesterday with our checkout page. Today I put the checkout page into maintenance mode because we're still working on it. I’ve been at it for 19 hours straight, and had help from 3 other experts so far. We haven’t solved it yet, but we will. I know that’s frustrating, and believe me, I feel it too. It will be fixed the right way so it’s reliable going forward.

Even with today’s setback, I’m really optimistic about where we’re headed together. We’ve got big things in motion and I can’t wait to share more with you soon, including the Posh Punch Card that I've been testing, some new actions for the Action Drawer, and some other fun things I have lined up for September, October, November, and December.

I also want to add that today we all need a good reminder to slow down. Take a little time for self-care, and be with the people you love. Hug your family, spend a moment with friends, and pamper yourself with something that feels good. No matter our politics or opinions, we’re all in this together.

Good afternoon. Here are some recent site updates for you:

• Recent Orders Display: the Recent Orders section of your Advocate Dashboard was showing the order total, which was confusing if you used Commissions Points for the full amount because it would show 0.00. So now it shows the Qualifying amount for each order, which is the amount that contributes to your Lifetime Sales and Rank Advancement.
• Team Center Improvements: implemented better memory protection to prevent server issues with larger teams, added improvements to filtering options including depth, rank, and sales volume, improved performance with chunked data processing for larger team structures, and enhanced leader view capabilities for better team management. I spent some time on Team Center yesterday and have a few more items to complete here, so additional improvements are coming this week.
• Coupon Improvements: added additional support for all coupon types, implemented a more robust testing framework for the most common types of coupons that we use (fixed amount, percentage, and free shipping), added support for cart condition coupons, added better internal tracking for user-specific coupon validation, cleaned up date-based and usage limit coupon functionality, improved error handling and user feedback for common coupon application situations. The ADVOCATE code is now fully operational for all new Advocates.
• Posh Wallet Updates: improved balance calculation with a single source of truth for all points calculations, real-time validation syncing with better balance verification on every transaction, transaction integrity checks connected to database-level constraints that prevent data corruption, concurrent operation safety protocol that prevents race conditions in the process script, atomic transactions overhaul with all wallet transactions being fully atomic which means that deposits and withdrawals are verified through the complete process and never posted when incomplete, automatic error correction for balance discrepancies. A lot of this is under the hood, but it puts us in a position to give you the correct information more quickly.
• Other System Reliability Improvements: added better function error handling and system stability which is very important since I'm making so many changes in such a short period of time, added better error logging and debugging capabilities to some of the high-traffic areas of the site, implemented memory usage monitoring and protection for key functions, enhanced database query optimization for better search and render performance, added transaction rollback capabilities for failed operations, improved user experience with better error messages and feedback removing silent fails and silent successes from some forms and processes.

I added two new ways to view order details.

Order Confirmation Page: perfectlyposh.com/order-confirmation/P-XXXXXXXX

Who can see it:

• The customer who placed the order
• The advocate attached to the order
• The Posh corporate team

What it shows:

• Order number and date
• Customer info (name, email, phone)
• Advocate info (name, email, phone)
• Billing and shipping addresses
• All items ordered with prices
• Order total breakdown
• QV/CV points earned
• Payment methods

Order Status Page: perfectlyposh.com/order-status/P-XXXXXXXX

Same access as above, plus:

• Real-time tracking updates
• Live shipping status

Order Status in The Improved Order Modal

Now you'll get all of these features when you click on an order number in your Recent Orders!

I hope that this helps us give better customer service and makes getting order information more mobile-friendly. It also gives secure access and real-time tracking with everything in one place!

Please note: I still have a few more minor changes to this, so you may see some things still update and change, mostly design. Emily and I are out of town, but I'll keep working on it when I can.

I finished adding Perks Points for orders that I missed between July 18 and August 29. Go check your Posh Wallet!

perfectlyposh.com/posh-wallet

I gave our Checkout page a glow-up. It's been redesigned from top to bottom with:

• a clean, new look
• faster, and more reliable functionality
• better visibility to Perks Points and Commissions Points balances and amounts when applied

Note: coupons are not working as smoothly as I would like, so they are currently not available.

Here are a few quick site updates just for you:

• Failed orders no longer showing in Recent Orders.
• Advocate Profile now accessible. Click on the cog wheel to the right of your name on the Advocate Dashboard to edit your profile picture, first name, last name, email for communication, DISPLAY NAME, web alias, date of birth, tax ID, tax ID type, t-shirt size, billing address, shipping address, phone number, or to reset your password. Your Profile page also shows your Posh ID number and email for login, which cannot be changed. We're not displaying your profile pic anywhere yet, but we have plans.
• Updated styling for the Advocate Dashboard to look a little better on mobile.

Product Updates:

• Appley Ever After Big Fat Yummy Hand Creme sold almost 20% of inventory over the weekend. This item is holiday-exclusive and is only available while supplies last.
• New Bundle! The Spooky Skincare Bundle is now available while supplies last for $49 ($56 value). It includes:
  • Appley Ever After Big Fat Yummy Hand Creme
  • Snarky Dark Shea-Loaded VERY Scrubby Bar
  • Spooky Extra Thick Body Butter

Bug fixes:

• Resolved an issue with "Not set" error and "security token" error. Both were connected to a cached file in regional web servers. This one took me a few days because the file was fixed on our web server, but a version of the file that was saved on regional web servers was apparently still loading for users. Testing has been great, and I've confirmed that it was fixed with a few specific individuals who reached out to me. The page should fix itself, but if it doesn't for you or you have any further issues with these errors, do this first before submitting a ticket:
  • On a PC - Ctrl + F5 to hard-refresh the page
  • On a Mac - Cmd + Shift + R to hard-refresh the page
  • On a mobile device - clear browsing history and cache

Feature Additions:

• Don't have an iPayout account yet? You can create one by clicking on the iPayout blue button in your Posh Wallet. You must have your date of birth in your profile. I'm adding a profile editor for you to access, but before that is ready you can contact support if you are missing it and get an error.

Perks Points are now added to new orders in real time. If your order is 50 QV or more, you will see two lines in your Posh Wallet for that order. The first line is for 10% of the QV value of the order, and the second line is Bonus Perks Points for larger orders:

• 1.50 Perks Points for a $50 order
• 4.00 Perks Points for a $100 order
• 12.50 Perks Points for a $250 order
• 30.00 Perks Points for a $500 order
• 70.00 Perks Points for a $1,000 order
• 200.00 Perks Points for a $2,500 order
• 500.00 Perks Points for a $5,000 order

Now that this is working going forward, I'll add and check Perks Points for all orders from July 18th through August 31st.

This year's Spooky hand creme is delightfully wicked! And it's available today at 8 AM Pacific / 9 AM Mountain / 10 AM Central / 11 AM Eastern.

Get yours here while supplies last!

Link to product

The shadows have stirred and the cauldrons are bubbling. Two of your most wickedly loved Posh treats have clawed their way out of the darkness just in time for Spooky season.

• Snarky Dark Shea-Loaded VERY Scrubby Bar: our devilishly deep exfoliator with a snarky bite.
• Spooky Extra Thick Body Butter: a hauntingly rich pampering potion that will leave you nourished long after midnight.

But beware! These product are limited. Once they vanish, they’re gone for good.

I've added new features to the Team Center, for leaders to manage their teams better:

• Filters are redesigned and improved. Now you can filter by date range, team structure, rank, sales amounts, and recent sales activity. Want to see who in your team had the highest Sales last week and sort them from most to least? Now you can. Want to see which Rank 4 Advocates who are Down 3 are getting close to reaching Rank 5, so that you can help them get there and start earning a Mentor Bonus on their Sales? Now you can. Or want to see which Rank 2 Advocates in your team had between $54 and $67 in Sales last Thursday? I'm not sure exactly why you might need to know that, but now you can!
• New Team Contact Cards. Click on any name on your Team Center page and you'll see their mailing address, phone, and email. Plus, you can then click the Notes button and add additional info that will help you be a better leader for them. If they have their birthday in their profile already, that will push to the Notes for you, but you are free to save anything else you want to remember to serve them better.
• Powerful Team Search. Search by name, city, state, or even anything in your notes. And when you click on their name in search results, you'll see their full team just like they see it!

• I published a fix this morning for the "Not set" error for Safari and iPhone.
• Currently working on order Perks, commissions balance forward reconciliation from the previous system, and new email notifications.

Good morning, everyone.

We are making big progress! Here are a few site feature updates from the last few days:

• Weekly Commissions are current. Yesterday I posted commissions for the weeks ending August 16th and August 23rd. All commissions entries are in your Posh Wallet on the date they should be paid, so you can sort by date or amount if you need to look back for anything.
• Annual Awards cash bonus and July Pool Bonus are also paid. I have a post below congratulating each recipient. These were very late and I apologize for that. I've built processes that will allow me to stay current going forward.
• I still have some unattached orders. We will email the customers for every unattached order to figure out which advocate to attach that order to. I want every single order attached.
• I'm working currently on Team Center improvements, and reported bugs for footer advocate name including "Not set" error, order Perks, commissions balance forward reconciliation from the previous system, and new email notifications.
• As a thank you for reading my whole news update, I'll let you in on a little secret: tomorrow morning I'm planning on apples for breakfast.

- Andrew

Rank 20
Trista De Leon

Rank 16
Jacqueline Koehler

Rank 14
Ashley Ekis

Rank 13
Christina Marsh
Jill Lewis
Shaleen Ague

Rank 12
Natasha Coleman

Rank 11
Janelle Spahn
Jennifer Ray
Kristin Kresge
Sarah Kleinman
Sherri Bowers

Rank 10
Camille Reiner
Diann Ehlers
Ginger Burke
Nicole Pearsall
Rebekah Matthews
Shannon O'Malley

Consistently earning the Monthly Award three, six, nine, or twelve times in a year (June through May), qualifies you for an Annual Award. In addition to recognizing these amazing advocates, we have awarded each of them with a cash bonus!

12-Month Award ($2,000)
Trista De Leon

6-Month Award ($500)
Shaleen Ague

3-Month Award ($250)
Ashley Ekis
Becky Parham
Camille Reiner
Jacqueline Koehler
Jennifer Ray
Nicole Pearsall
Sarah Kleinman

I'm very excited to share a brand-new feature for your Posh Wallet! You can now transfer your Perks Points to anyone you choose! Whether you want to surprise a teammate, thank a friend, or gift a little pampering to someone special, it’s simple:

1. Log in to your Posh Wallet
2. Click the Transfer button in your Perks Points section
3. Search for the name of the person you’d like to send points to
4. Choose how many Perks Points you would like to transfer
5. Include a quick note (optional) and confirm

The Perks Points will instantly move from your account to theirs, ready for them to use on pampering products!

This feature gives you the freedom to share your Perks Points with your community, your way. It’s one more step toward making your Posh Wallet fun, flexible, and rewarding. So give it a try right now! Brighten someone’s day with some Perks Points!

Good news! You can now transfer your Commissions Points directly from your Posh Wallet to iPayout.

If you already have an iPayout account, you’re all set to go. If you still need to set up an iPayout account, I am verifying that process today.

Now that this is finally working, today I will also process:

• Weekly commissions for the week ending August 16th
• Annual award cash bonuses
• Pool bonuses

If something doesn’t look right or your transfer gives you any trouble, just send an email to support@poshmailbox.com. That way we can track it down and get it fixed for you as quickly as possible. I have already received a few inquiries about commissions balances which I am working on today.

I’m really excited to see this live. It’s another step toward making your Posh Wallet super easy to use. Thanks for being here with me on this journey! Forward we go.

If you run into an error when making a transfer, you’ll now see helpful messages based on the response we get back from iPayout. For example, if your iPayout account isn’t set up yet, you’ll be guided to create one.

If it’s another type of issue, you’ll see a clear explanation of what went wrong. Thank you for continuing to send in support tickets. They make it much easier for me to track and fix things quickly!

- Andrew