Welcome to Posh News!

Good morning.

Since launching this new site just under two months ago, I’ve been pushing hard to add features because Posh should move faster and offer more than anyone else. It’s been exciting to deliver things you’ve been asking for, but I know there have also been disruptions. When checkout went down last week, it hit everyone hard. I understand that when the basics don’t feel reliable, the new fancy features don’t matter.

That’s why I took checkout back to basics last week and spent the weekend tightening the website's foundation. I made the site smoother and steadier so we can move forward with confidence. That had to come first right now, even before big priorities like commissions and pool bonuses.

A few bumpy days feel like years when I’m in the middle of fixing things on the site. I know that in a few months this time period will look much smaller in the rear-view mirror, but in the moment I take every detail seriously. I have to remind myself that what matters most is that this site opens the door to bigger opportunities for everyone. I believe in Posh, and I’m grateful that we are doing this together.

I'll be pushing code updates throughout the day, and post again either this evening or tomorrow morning on what we get to do next.

I’m making improvements to the cart and header links tonight.

Good morning.

This morning I'm working on an issue that is causing the payment block in checkout to blink. It's trying refresh to make sure it's validating your address and calculating sales tax correctly, but the interval is far too often so it looks like it's blinking. This is the most urgent item on my plate right now. Some desktop browsers are not having the issue, and a lot of orders are coming in correctly, so I will get the blinking fixed and make sure there are no issues on any device or with any browser.

Status: Patch deployed, so the blinking should not be there anymore. Testing passed on iPhone Safari and iPhone Chrome, which were reported by advocates. Also testing all other mobile browsers. Just refresh the page if you see blinking, and the fix will be applied.

Good morning.

We worked overnight and finally this morning we're making noticeable progress. I'll keep you updated. The checkout page is now in the testing phase. Thank you for hanging in there with us a little longer. We’re close to having this fixed.

No other part of the site was affected. This issue was isolated to the checkout page.

Everything is fixed and working again for the checkout page. Give us a few minutes to clean up, but it should be good to go. Pleas be aware that as part of the repair process, I removed all of the styling that I spent so much time on. So the checkout page is back to bare bones without anything fancy. It didn't end up being part of the problem, but I wanted to make sure. So please excuse the current page. It isn't very Posh-looking and that makes me sad. But I'll make it beautiful and Poshy again soon, after I am certain that everything is running smoothly.

I also unplugged commissions points payment option for the same reason. Perks are still there, but please give me a few days before I attempt to put that back into the checkout page. I want to be very careful and deliberate. I feel like adding so many features last week was like pushing my workout a little too hard and I injured myself, so I need to recover and make a plan for what's next. I sincerely apologize for the interruption that this has caused.

While I was working with developers on resolving the checkout issue, I had another developer add sandbox tools that give me a better workflow for adding new features without interrupting the main site. It's something I started but didn't finish, and this was a great chance (and reason) to get that done.

No need to submit a ticket for these. They are on my list for today:

• Adding an item to your cart sometimes loads an error. The product is still added to your cart. The error is for the page filter refreshing and should be repaired soon.

Status: In progress

• The checkout repair also nuked the order confirmation page. I'll get that back soon. For the first few hours today, you might need to get your order number from the Advocate Dashboard and use the order-status and order-confirmation URLs I posted a few days ago. I'll get it reconnected so that it shows after your order is submitted.

Status: In progress

• I will work on Pool Bonus for August today. I'm excited to see if we have some new Rank 10 Advocates joining that group.

Status: In progress

• I am also revisiting the weekly commission run from last night. Based on feedback from a few people, I want to make sure the batch was complete. Paying you everything you earn is always my top priority, so I will make sure it's correct.

Status: In progress

Stay tuned. I'll update these items.

Just after our leadership call last night, I started work on a payment issue we were having yesterday with our checkout page. Today I put the checkout page into maintenance mode because we're still working on it. I’ve been at it for 19 hours straight, and had help from 3 other experts so far. We haven’t solved it yet, but we will. I know that’s frustrating, and believe me, I feel it too. It will be fixed the right way so it’s reliable going forward.

Even with today’s setback, I’m really optimistic about where we’re headed together. We’ve got big things in motion and I can’t wait to share more with you soon, including the Posh Punch Card that I've been testing, some new actions for the Action Drawer, and some other fun things I have lined up for September, October, November, and December.

I also want to add that today we all need a good reminder to slow down. Take a little time for self-care, and be with the people you love. Hug your family, spend a moment with friends, and pamper yourself with something that feels good. No matter our politics or opinions, we’re all in this together.

Good afternoon. Here are some recent site updates for you:

• Recent Orders Display: the Recent Orders section of your Advocate Dashboard was showing the order total, which was confusing if you used Commissions Points for the full amount because it would show 0.00. So now it shows the Qualifying amount for each order, which is the amount that contributes to your Lifetime Sales and Rank Advancement.
• Team Center Improvements: implemented better memory protection to prevent server issues with larger teams, added improvements to filtering options including depth, rank, and sales volume, improved performance with chunked data processing for larger team structures, and enhanced leader view capabilities for better team management. I spent some time on Team Center yesterday and have a few more items to complete here, so additional improvements are coming this week.
• Coupon Improvements: added additional support for all coupon types, implemented a more robust testing framework for the most common types of coupons that we use (fixed amount, percentage, and free shipping), added support for cart condition coupons, added better internal tracking for user-specific coupon validation, cleaned up date-based and usage limit coupon functionality, improved error handling and user feedback for common coupon application situations. The ADVOCATE code is now fully operational for all new Advocates.
• Posh Wallet Updates: improved balance calculation with a single source of truth for all points calculations, real-time validation syncing with better balance verification on every transaction, transaction integrity checks connected to database-level constraints that prevent data corruption, concurrent operation safety protocol that prevents race conditions in the process script, atomic transactions overhaul with all wallet transactions being fully atomic which means that deposits and withdrawals are verified through the complete process and never posted when incomplete, automatic error correction for balance discrepancies. A lot of this is under the hood, but it puts us in a position to give you the correct information more quickly.
• Other System Reliability Improvements: added better function error handling and system stability which is very important since I'm making so many changes in such a short period of time, added better error logging and debugging capabilities to some of the high-traffic areas of the site, implemented memory usage monitoring and protection for key functions, enhanced database query optimization for better search and render performance, added transaction rollback capabilities for failed operations, improved user experience with better error messages and feedback removing silent fails and silent successes from some forms and processes.

I added two new ways to view order details.

Order Confirmation Page: perfectlyposh.com/order-confirmation/P-XXXXXXXX

Who can see it:

• The customer who placed the order
• The advocate attached to the order
• The Posh corporate team

What it shows:

• Order number and date
• Customer info (name, email, phone)
• Advocate info (name, email, phone)
• Billing and shipping addresses
• All items ordered with prices
• Order total breakdown
• QV/CV points earned
• Payment methods

Order Status Page: perfectlyposh.com/order-status/P-XXXXXXXX

Same access as above, plus:

• Real-time tracking updates
• Live shipping status

Order Status in The Improved Order Modal

Now you'll get all of these features when you click on an order number in your Recent Orders!

I hope that this helps us give better customer service and makes getting order information more mobile-friendly. It also gives secure access and real-time tracking with everything in one place!

Please note: I still have a few more minor changes to this, so you may see some things still update and change, mostly design. Emily and I are out of town, but I'll keep working on it when I can.

I finished adding Perks Points for orders that I missed between July 18 and August 29. Go check your Posh Wallet!

perfectlyposh.com/posh-wallet

I gave our Checkout page a glow-up. It's been redesigned from top to bottom with:

• a clean, new look
• faster, and more reliable functionality
• better visibility to Perks Points and Commissions Points balances and amounts when applied

Note: coupons are not working as smoothly as I would like, so they are currently not available.

Here are a few quick site updates just for you:

• Failed orders no longer showing in Recent Orders.
• Advocate Profile now accessible. Click on the cog wheel to the right of your name on the Advocate Dashboard to edit your profile picture, first name, last name, email for communication, DISPLAY NAME, web alias, date of birth, tax ID, tax ID type, t-shirt size, billing address, shipping address, phone number, or to reset your password. Your Profile page also shows your Posh ID number and email for login, which cannot be changed. We're not displaying your profile pic anywhere yet, but we have plans.
• Updated styling for the Advocate Dashboard to look a little better on mobile.

Product Updates:

• Appley Ever After Big Fat Yummy Hand Creme sold almost 20% of inventory over the weekend. This item is holiday-exclusive and is only available while supplies last.
• New Bundle! The Spooky Skincare Bundle is now available while supplies last for $49 ($56 value). It includes:
  • Appley Ever After Big Fat Yummy Hand Creme
  • Snarky Dark Shea-Loaded VERY Scrubby Bar
  • Spooky Extra Thick Body Butter

Bug fixes:

• Resolved an issue with "Not set" error and "security token" error. Both were connected to a cached file in regional web servers. This one took me a few days because the file was fixed on our web server, but a version of the file that was saved on regional web servers was apparently still loading for users. Testing has been great, and I've confirmed that it was fixed with a few specific individuals who reached out to me. The page should fix itself, but if it doesn't for you or you have any further issues with these errors, do this first before submitting a ticket:
  • On a PC - Ctrl + F5 to hard-refresh the page
  • On a Mac - Cmd + Shift + R to hard-refresh the page
  • On a mobile device - clear browsing history and cache

Feature Additions:

• Don't have an iPayout account yet? You can create one by clicking on the iPayout blue button in your Posh Wallet. You must have your date of birth in your profile. I'm adding a profile editor for you to access, but before that is ready you can contact support if you are missing it and get an error.

Perks Points are now added to new orders in real time. If your order is 50 QV or more, you will see two lines in your Posh Wallet for that order. The first line is for 10% of the QV value of the order, and the second line is Bonus Perks Points for larger orders:

• 1.50 Perks Points for a $50 order
• 4.00 Perks Points for a $100 order
• 12.50 Perks Points for a $250 order
• 30.00 Perks Points for a $500 order
• 70.00 Perks Points for a $1,000 order
• 200.00 Perks Points for a $2,500 order
• 500.00 Perks Points for a $5,000 order

Now that this is working going forward, I'll add and check Perks Points for all orders from July 18th through August 31st.