Welcome to Posh News!

2:05 PM Pacific: We are currently investigating a credit card processing issue affecting all orders this afternoon. The problem originates with our credit card processor and is not related to our website or customers’ credit cards. We will share updates as soon as more information is available.

2:15 PM Pacific: We've contacted our credit card processor (LPT). They are investigating. If we need to extend Buy 5 because of this, we certainly will. Stay tuned.

3:30 PM Pacific: The issue has been found and resolved.

Great news. The conversion to HPOS is complete! Order histories are now accurate for nearly everyone. I do have a small group of orders from our previous system that they didn’t process correctly for Lifetime Sales and commissions, and some recent guest orders that I'll follow up on, but I’m working through each one of them. Once those are fixed, everything will be fully up to date.

The Posh Wallet is live and in final testing. Your Perks Points and Commissions Points balances have been carried forward from July 18, and are in your accounts. Next, I’ll be adding the weekly personal commission and mentor bonus batches for the weeks ending July 19, July 26, and August 2.

Even though I'm being very thorough, if you see something that doesn't look right, like a strange order or even one that’s missing, please don’t panic. Let us know. We have complete control and the ability to make it right. The way I’ve set up the Pay Plan makes it easy for me to correct orders, even after the fact, and make sure your numbers are exactly where they should be. We’re in the home stretch, and everything is coming together beautifully.

More info tomorrow.

This morning I'm checking order details to make sure that they are appearing in your order histories with the correct sales total, and that sales total is being added to your Lifetime Sales.

The next step is to run the rank updater, which will be fun for everybody.

When sales and ranks are solid, then we can get your Posh Wallets fully activated and full of Perks Points and Commissions Points. I'm pushing hard today. The destination is in sight.

- Andrew

Hey everybody,

I want to give you a clear, confident update on what’s happening behind the scenes.

Right now, I’m in the middle of a very precise, very deliberate process: I’m adding historical line items to orders that were imported from our previous system. These are mostly from June and July 2025, but to do this right, I’m going all the way back to April 2024. Why? Because this is how I ensure your lifetime sales are 100% accurate. And lifetime sales drive your rank, which drives everything from commissions to perks to recognition. This must be perfect before I activate the Posh Wallet with your commission points. No shortcuts. No mistakes. Just clean, correct data that you can count on.

Order history with details, then ranks and commissions, then the Posh Wallet with updated Perks Points and Commissions Points, then i-Payout. In that order, the right way.

Yes, this is a lot of work. But I’m built for it. I’m not just the founder of this company. I’m the architect of the business rules and the architect and programmer for the database and PHP logic that power the entire engine. I know exactly what I’m doing, why I’m doing it, and how to make it perfect.

Now, let’s address something I heard yesterday. Someone messaged me saying they heard a rumor that Posh is going out of business again because we’re running a few sales and because commissions have been delayed.

I know why someone would feel that way. And why bad memories from the past would rise to the surface again. I know because I was the target of those rumors many years ago and I spent 7 years, 2 months, and 19 days climbing out of that pit.

I knew the rumors weren't true, but now history shows us that.

In fact, history shows us that the people who started those rumors did so for their own benefit, to get me fired, and then they drove the company into the ground. They aren’t smart enough. They aren’t strong enough. And they definitely aren’t willing to do what I do.

Well, they’re gone now. And I won’t even say their names. They don’t exist in my world. I have too much work to do to make Posh into what I always meant for it to be. And I would rather spend my time getting to know you, creating pampering products and a great website, going on incentive trips, and building something we can all be proud to be a part of.

Yes, waiting for commissions sucks. I know that. I feel it every single minute. I carry the weight of thousands of people and their teams and customers on my shoulders right now. But this is working. Order histories are updating. Ranks will be accurate. Commission points are real and will be delivered.

And the most important thing? I'm not going anywhere. This is my home. We are finally free of the people who traumatized you and me for their own benefit. Now we get to build what Posh was always meant to be.

Thank you for your patience. I’ve said it a hundred times, and I’ll say it many more because I mean it deeply and sincerely. I’m taking this in the right direction for all of us and I’m grateful you’re part of this.

- Andrew

Let's take this oldie for a test drive:

1. Add any 6 eligible items to your cart (bundles are not eligible)
2. Add code Buy5 to your cart and you'll get one of your six items free!

Other notes:

• This coupon code can be combined with free shipping below, but not with the ADVOCATE code.
• You get every sixth item free, so it's buy 12 get 2 free, buy 18 get 3 free, and so on. No limit.
• This offer is good for advocates and customers. Free shipping below is only for advocates.

We're extending free shipping on orders of $300 or more through Saturday, Aug 9!

To access this coupon, you must be logged in as a Posh Advocate, add at least $300 in items to your cart, then you will see the button to Apply Coupon for free shipping. You must click Apply Coupon to apply the coupon.

Good morning.

Today is the last day to use coupon code WORTHTHEWAIT for 20% off site-wide (excludes bundles) when you spend at least $50. Also, you qualify for free shipping with all orders of $300 or more. Both offers for Advocates only.

A few people are interested in using the coupon code this weekend but have been unable to for a variety of reasons. It definitely ends tonight, but we'll do it again! No worries. Stay tuned. We'll try a few different types of specials this week to test the coupon logic.

I'll post here as projects are tested and deployed:

• Order import (all orders from previous system through July 18, 2025): In Progress
• Issue resolved where some web aliases were receiving "The page can't be found" incorrectly. If you are certain that your web alias is correct and are still receiving this error, clear your cache. If you are not sure how to do that or if you need to do that, try a private or incognito window. If your web alias works there but not in your normal browser, then you need to clear your cache.
• If you are receiving "LPT error" when attempting to checkout, this is related to your credit card payment. Please create a ticket for these.

Good morning. I'm traveling home today, but every minute I get at the airport or on the plane will be working on these current priorities:

1. Advocate Dashboard - including modals for order details and customer contact cards
2. Team Center and Customer Center restoration
3. Update all order histories
4. Posh Wallet - Perks Points
5. Posh Wallet - Commissions Points
6. Commissions History table

As I resolve tickets and bugs today, I'll add to this list:

• Posh News page now fully functional.
• Issue resolved with [Unknown Advocate]. If your name is not displaying in the footer after you click on your link on the Find an Advocate page, please submit a ticket.
• Removed case-sensitivity for web aliases. Anyone with a capital letter in their web alias (like AmySmith) was being blocked on the Find an Advocate page. This is now fixed for all web aliases.
• In Progress: Advocate Dashboard restoration...Sections are displaying correctly. Still need to link order numbers to order details and customer names to customer contact cards.

We’re on track and moving forward. Thank you so much for your patience this week. 💗

To say thank you, I created coupon code WORTHTHEWAIT that you can use for for 20% off any order of $50 or more. It's valid Saturday, Sunday, and Monday until 11:59 PM. It's good sitewide for all individual products.

Also, get free shipping when you spend $300 or more, now through Monday night. If your order is eligible, you'll see a button to auto-apply the free shipping code.

Both offers can be combined. Both codes are only available to Posh Advocates, so don't advertise these to your customers. Your customers will receive an error if they try to use them.

I'm still making updates throughout the weekend. The Advocate Dashboard is down for now while I finish key improvements.

Thanks again for sticking with me. Keep an eye out for more updates!

I have the Advocate Dashboard down today while we make big site updates. I'm feeling like a general contractor at a construction site. Big things are happening all at once.

We're building a better ingredient page and we want to show you the first draft. You’ve always known that your Posh products are the best. Now you have a reliable, go-to resource to learn more about why we choose the ingredients we do.

From rich shea butter to soothing aloe vera, our new ingredients page gives you helpful details you can trust, whenever you want to know more.

Check it out! We're updating some of the product names, but you'll quickly see that two of our favorite ingredients at Posh are quality and transparency. 🩷

We had a packed leadership call last night with frontline leaders and monthly bonus earners. I’m so grateful for the feedback, ideas, and solutions we shared. Here’s your official recap and next steps:

System & Site Updates

• Perk Points: All final Perks from the old system have been transferred. Some users are seeing a $0 display at checkout due to a visual bug, but your points are safe. Most cases are similar enough, that I believe that fixing one case will fix them all.
• Posh Wallet: You’ll soon have access to a detailed Perks ledger (deposits, withdrawals, balances). A dashboard button will be added alongside the Team Center.
• Advocate & Customer Profiles: Customers can now update their profiles. Advocate profile updates (email, phone, address) are coming next. Web alias updates will also be included.
• Commission Tracking: Commission visibility is launching first. Withdrawals via I-Payout will follow once testing is complete. A longer-term solution is ready for testing but is at least a month away. I don't want too much change here too quickly. Let's get everyone who was using I-Payout back in so that they can get their money, then we'll plan the transition to a better, long-term situation.

Site Navigation & Shopping Experience

• Product Display Improvements: We discussed how to improve the main Shop page by moving specific products to the front of the shop. Tools and apparel will be hidden from customers soon. We also discussed filters like “vegan,” “no fragrance added,” and sorting by price.
• Cart Features: Great suggestion to add a “Continue Shopping” button. I put that on my list. We talked about gifting category ideas like “Gifts under $15.”
• Login Experience: We’re fixing username confusion (email vs. firstname.lastname for customers). A proper logout button will be added. New accounts may eventually default to email-based usernames, but I'll find out first how to resolve login issues from customers who created accounts this week and have usernames that are firstname.lastname instead of email address.

Orders, Tracking, and Inventory

• Order Visibility: Advocates will soon be able to view customer order status and tracking once a duplicate order number issue with the warehouse is resolved.
• Inventory Accuracy: The new system automatically removes sold-out items. Our goal is no more manual toggles or oversells.
• Product Formulations: Concerns about the new BFF logo/formulation were noted. I’ll review stock levels and confirm how much of the old version is left and why the new version has already begun shipping.
• Expiration Dates: We will look into improving how expiration or “best by” dates appear on packaging with our various manufacturers.

Communication and Support

• Notifications: Order and system notifications for advocates via email (SendGrid) will resume soon. Templates are being migrated now.
• Customer Help: Customers can now view their recent orders in the customer dashboard. Additional details are coming after Perks and order number tracking are finalized.
• Strategic Suggestions: For immediate issues, contact Mandy in support directly. For bigger-picture ideas, email me directly so we can plan and prioritize.

What’s Next

• Finalize Perk display and enable earning from new orders
• Launch wallet and commission dashboards
• Continue resolving login and profile update flow
• Improve filters, categories, and product discoverability on the Shop page
• Add enhancements to the Join page, including language clarifying it’s free to join Posh
• Lay groundwork for Fall 2025 regional events and UnCon 2026

Thank you to everyone who joined the call. Your voice makes our system better and our company stronger. If you weren’t able to make it, the transcript and recording are available in your email.

Let’s keep building together.

— Andrew

Happy Wednesday, everybody!

I'm focusing today on getting Commission Points visible and available for you to use. Here is the plan:

1. Load final commissions account balances from our previous system into the database of our new system. This includes one line for your "balance forward" which is what your commissions account balance was before the last commission run on July 23, 2025, and a line for July 23rd commissions (for orders from the previous week in the previous system). This is done.
2. Load Commissions Points into Checkout. Make your commissions points balance available for you to use on orders. This is in process right now.
3. Update all Posh Wallets with Commissions Points for orders in the new system from July 18-26. And make the Posh Wallet accessible to all advocates. This is where you will see transactions for your Perks Points and Commissions Points.This is next.
4. Connect i-Payout to Posh Wallet so that you can transfer Commissions Points into your i-Payout account.

As I mentioned in the earlier update. I am pushing to get i-Payout connected right now because it will be the quickest option for most people to get their money the soonest. However, I have a long-term solution that will replace i-Payout that I would like to launch in the next several weeks.