Welcome to Posh News!

This year's Spooky hand creme is delightfully wicked! And it's available today at 8 AM Pacific / 9 AM Mountain / 10 AM Central / 11 AM Eastern.

Get yours here while supplies last!

Link to product

The shadows have stirred and the cauldrons are bubbling. Two of your most wickedly loved Posh treats have clawed their way out of the darkness just in time for Spooky season.

• Snarky Dark Shea-Loaded VERY Scrubby Bar: our devilishly deep exfoliator with a snarky bite.
• Spooky Extra Thick Body Butter: a hauntingly rich pampering potion that will leave you nourished long after midnight.

But beware! These product are limited. Once they vanish, they’re gone for good.

I've added new features to the Team Center, for leaders to manage their teams better:

• Filters are redesigned and improved. Now you can filter by date range, team structure, rank, sales amounts, and recent sales activity. Want to see who in your team had the highest Sales last week and sort them from most to least? Now you can. Want to see which Rank 4 Advocates who are Down 3 are getting close to reaching Rank 5, so that you can help them get there and start earning a Mentor Bonus on their Sales? Now you can. Or want to see which Rank 2 Advocates in your team had between $54 and $67 in Sales last Thursday? I'm not sure exactly why you might need to know that, but now you can!
• New Team Contact Cards. Click on any name on your Team Center page and you'll see their mailing address, phone, and email. Plus, you can then click the Notes button and add additional info that will help you be a better leader for them. If they have their birthday in their profile already, that will push to the Notes for you, but you are free to save anything else you want to remember to serve them better.
• Powerful Team Search. Search by name, city, state, or even anything in your notes. And when you click on their name in search results, you'll see their full team just like they see it!

• I published a fix this morning for the "Not set" error for Safari and iPhone.
• Currently working on order Perks, commissions balance forward reconciliation from the previous system, and new email notifications.

Good morning, everyone.

We are making big progress! Here are a few site feature updates from the last few days:

• Weekly Commissions are current. Yesterday I posted commissions for the weeks ending August 16th and August 23rd. All commissions entries are in your Posh Wallet on the date they should be paid, so you can sort by date or amount if you need to look back for anything.
• Annual Awards cash bonus and July Pool Bonus are also paid. I have a post below congratulating each recipient. These were very late and I apologize for that. I've built processes that will allow me to stay current going forward.
• I still have some unattached orders. We will email the customers for every unattached order to figure out which advocate to attach that order to. I want every single order attached.
• I'm working currently on Team Center improvements, and reported bugs for footer advocate name including "Not set" error, order Perks, commissions balance forward reconciliation from the previous system, and new email notifications.
• As a thank you for reading my whole news update, I'll let you in on a little secret: tomorrow morning I'm planning on apples for breakfast.

- Andrew

Rank 20
Trista De Leon

Rank 16
Jacqueline Koehler

Rank 14
Ashley Ekis

Rank 13
Christina Marsh
Jill Lewis
Shaleen Ague

Rank 12
Natasha Coleman

Rank 11
Janelle Spahn
Jennifer Ray
Kristin Kresge
Sarah Kleinman
Sherri Bowers

Rank 10
Camille Reiner
Diann Ehlers
Ginger Burke
Nicole Pearsall
Rebekah Matthews
Shannon O'Malley

Consistently earning the Monthly Award three, six, nine, or twelve times in a year (June through May), qualifies you for an Annual Award. In addition to recognizing these amazing advocates, we have awarded each of them with a cash bonus!

12-Month Award ($2,000)
Trista De Leon

6-Month Award ($500)
Shaleen Ague

3-Month Award ($250)
Ashley Ekis
Becky Parham
Camille Reiner
Jacqueline Koehler
Jennifer Ray
Nicole Pearsall
Sarah Kleinman

I'm very excited to share a brand-new feature for your Posh Wallet! You can now transfer your Perks Points to anyone you choose! Whether you want to surprise a teammate, thank a friend, or gift a little pampering to someone special, it’s simple:

1. Log in to your Posh Wallet
2. Click the Transfer button in your Perks Points section
3. Search for the name of the person you’d like to send points to
4. Choose how many Perks Points you would like to transfer
5. Include a quick note (optional) and confirm

The Perks Points will instantly move from your account to theirs, ready for them to use on pampering products!

This feature gives you the freedom to share your Perks Points with your community, your way. It’s one more step toward making your Posh Wallet fun, flexible, and rewarding. So give it a try right now! Brighten someone’s day with some Perks Points!

Good news! You can now transfer your Commissions Points directly from your Posh Wallet to iPayout.

If you already have an iPayout account, you’re all set to go. If you still need to set up an iPayout account, I am verifying that process today.

Now that this is finally working, today I will also process:

• Weekly commissions for the week ending August 16th
• Annual award cash bonuses
• Pool bonuses

If something doesn’t look right or your transfer gives you any trouble, just send an email to support@poshmailbox.com. That way we can track it down and get it fixed for you as quickly as possible. I have already received a few inquiries about commissions balances which I am working on today.

I’m really excited to see this live. It’s another step toward making your Posh Wallet super easy to use. Thanks for being here with me on this journey! Forward we go.

If you run into an error when making a transfer, you’ll now see helpful messages based on the response we get back from iPayout. For example, if your iPayout account isn’t set up yet, you’ll be guided to create one.

If it’s another type of issue, you’ll see a clear explanation of what went wrong. Thank you for continuing to send in support tickets. They make it much easier for me to track and fix things quickly!

- Andrew

Good afternoon.

Here is a quick update on where things stand right now. My highest priority is reconstructing your accurate transaction history. I assumed that transferring balances straight over from the other system wouldn't have any issues, but your feedback says otherwise. So I'll rebuild your balances to be sure.

What I’ve Already Done:

• I’ve added your personal commissions and mentor bonuses to your Posh Wallet, fully updated through last Wednesday. You can view your updated balance at perfectlyposh.com/posh-wallet. Make sure you are logged in.
• I'm still working on iPayout integration. When this is complete, you will be able to transfer Commissions Points to iPayout.
• There are a few bugs with paying for orders with commission points. Some people have already paid for orders with commissions, but some others are receiving an error. We’re making good progress, and I’ll keep chipping away until it’s seamless.

What I’m Working On Next:

• Missing Orders or Transactions: If you spot any missing orders in your history, please submit a support ticket with as many details as possible (email confirmation, customer name, date, amount, etc.). We’ll find it and make sure it’s attached properly.
• Lifetime Sales & Rank Accuracy: I’m auditing critical items like UnCon and Leadership tickets among others. Please hang tight. You don’t need to submit a ticket for this yet. I’m rebuilding every order from the other system line-by-line (and fixing their mistakes) to ensure your total lifetime sales and rank reflect exactly what they should.
• Perks Are Coming Soon: Perks aren’t accurately reflected in your wallet yet, but that’s on the way. No support tickets needed on perks for now. I’ll get those live shortly.

My Commitment to You:

I am committed to making sure every order is attached correctly, every commission is paid in full, and all Perks and Ranks are precise and accurate. If something is off, I will search it out, correct it, and ensure you’re paid exactly what you earned. This is personal for me, and I want you to feel 100% confident in that. I'm solving far more issues every day, so we'll get there very soon.

Thank you for your patience and trust. This process will unlock years and years of Poshy goodness ahead.

Emily and I are celebrating our 25th anniversary today, so I have a few more hours here, but then I'll be back at it tomorrow.

- Andrew

Today we are testing your Commissions Points Accounts! If you're ready to place an order now, try it out and let us know if you run into any difficulties. We have the rest of your commissions points ready to disperse tomorrow! (Finally!)

• Order Accuracy: Every order should now be attached to the correct Advocate with the correct sales amounts. If you notice anything that looks off, please submit a ticket so I can track it. In most cases, any issue you see would affect more than just you or a single order, so submitting a ticket is a good idea.
• Full Review in Progress: I ’m processing every commission run starting from April 2024 today. This refining process ensures that every order is in the right place, at the right time, and tied to the right Advocate. I built a special tool for this so we can have complete confidence in both order and commission numbers. This also includes confirming rank advancements. The way I designed the Posh business rules, every order, every rank, and every Advocate connection has a purpose and can be reconciled and verified. It’s taking more time than expected, but with the tool I build, it will be completed today.
• Rank Reports: Once the weekly commission reconciliations are finished, we’ll have confirmed weekly rank advancement reports from April 2024 through last week.
• Next Step - Deposits: With all weeks' ranks confirmed, I can finalize the commission runs for recent weeks and deposit earnings into your Posh Wallet.

2:05 PM Pacific: We are currently investigating a credit card processing issue affecting all orders this afternoon. The problem originates with our credit card processor and is not related to our website or customers’ credit cards. We will share updates as soon as more information is available.

2:15 PM Pacific: We've contacted our credit card processor (LPT). They are investigating. If we need to extend Buy 5 because of this, we certainly will. Stay tuned.

3:30 PM Pacific: The issue has been found and resolved.

Great news. The conversion to HPOS is complete! Order histories are now accurate for nearly everyone. I do have a small group of orders from our previous system that they didn’t process correctly for Lifetime Sales and commissions, and some recent guest orders that I'll follow up on, but I’m working through each one of them. Once those are fixed, everything will be fully up to date.

The Posh Wallet is live and in final testing. Your Perks Points and Commissions Points balances have been carried forward from July 18, and are in your accounts. Next, I’ll be adding the weekly personal commission and mentor bonus batches for the weeks ending July 19, July 26, and August 2.

Even though I'm being very thorough, if you see something that doesn't look right, like a strange order or even one that’s missing, please don’t panic. Let us know. We have complete control and the ability to make it right. The way I’ve set up the Pay Plan makes it easy for me to correct orders, even after the fact, and make sure your numbers are exactly where they should be. We’re in the home stretch, and everything is coming together beautifully.

More info tomorrow.

This morning I'm checking order details to make sure that they are appearing in your order histories with the correct sales total, and that sales total is being added to your Lifetime Sales.

The next step is to run the rank updater, which will be fun for everybody.

When sales and ranks are solid, then we can get your Posh Wallets fully activated and full of Perks Points and Commissions Points. I'm pushing hard today. The destination is in sight.

- Andrew